Cancellation and Refund Policy
Effective Date: [14.12.2025]
1. Policy Overview At Aruvili, we are committed to providing high-quality educational content. This policy outlines the terms regarding cancellations and refunds for the digital courses and services purchased on our platform (https://aruvili.com). By purchasing a course, you agree to the terms outlined below.
2. General Refund Policy: Digital Products Due to the immediate digital nature and intellectual property value of our online courses, all sales are considered final. We do not offer refunds or credits for purchased courses once the purchase is complete and access is granted, except in the exceptional circumstances explicitly defined in this policy.
3. Rationale for No Refunds We maintain this policy because: * Immediate Access: Upon purchase, you gain instant and lifetime access to the course's digital content, which can be downloaded or consumed immediately. * Intellectual Property: The course materials, including videos, text, and resources, constitute proprietary intellectual property that cannot be "returned." * Prevention of Misuse: This policy helps protect our content from unauthorized distribution or copying after a refund is claimed.
4. Exceptional Circumstances for Refund Consideration While we uphold a strict no-refund policy, we may, at our sole and absolute discretion, consider a refund request only under the following exceptional condition: * Technical Failure: If you are unable to access the course content due to a proven, ongoing technical fault on our platform that we cannot resolve within a reasonable timeframe (e.g., 72 hours) of your report.
Refunds will NOT be granted for: * Change of mind or personal circumstances. * Not meeting personal expectations of course content or outcomes. * Failure to complete the course. * Not reading the course description or requirements before purchasing. * Technical issues on the user's end (e.g., personal device compatibility, internet connectivity).
5. How to Request a Refund (For Exceptional Cases) If you believe your situation qualifies under the "Technical Failure" exception above, you must: 1. Contact Support First: Immediately email us at socailaruvili@gmail.com detailing the specific technical issue. 2. Allow for Resolution: Our team will work with you to diagnose and resolve the access issue. 3. Formal Request: Only if the issue is verified as a platform-side fault and cannot be resolved, you may then submit a formal refund request via email, including your full name, order number, and a detailed explanation.
We will review such requests on a case-by-case basis and our decision will be final.
6. Course Access Cancellation We reserve the right to cancel or suspend your access to any purchased course, without refund, if we determine, at our sole discretion, that you have violated our Terms and Conditions (e.g., by sharing login credentials, attempting to copy or redistribute course materials).
7. Changes to This Policy We may update this Cancellation and Refund Policy periodically. The "Effective Date" at the top will indicate the latest revision. Your continued use of our services after any change constitutes your acceptance of the new policy.
8. Contact Information For any questions regarding this policy, please contact us: * Email: socailaruvili@gmail.com * Contact Page: https://aruvili.com/contact